Head office 36 rue Taine 75012 Paris;
Telephone number 0648290002;
Email address email@example.com
Siret number: 790 734 826 000 15
General conditions of sale for products sold on www.chenohastudio.com
Date of last update: February 4, 2021.
Article 1: object
These conditions govern sales by designer Fanny Challier of leather jewelry.
Article 2 – Price
The prices of our products are indicated in euros, all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.
In the event of an order to a country other than mainland France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and amounts do not fall within the responsibility of the creator Fanny Challier. They will be your responsibility and are your entire responsibility, both in terms of declarations and payments to the competent authorities and organizations in your country. We advise you to inquire about these aspects with your local authorities.
All orders regardless of their origin are payable in euros.
The designer Fanny Challier reserves the right to modify her prices at any time, but the product will be invoiced on the basis of the price in force at the time of validation of the order and subject to availability.
The products remain the property of the creator Fanny Challier until full payment of the price.
Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you.
Article 3 – Orders
You can order:
Detail the methods chosen, for example:
- On the Internet: www.chenohastudio.com
- On Etsy: www.chenohastudio.etsy.com
The contractual information is presented in French and will be confirmed at the latest when your order is validated.
The designer Fanny Challier) reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received. .
Article 4 – Validation of your order
Any order appearing on the website www.chenohastudio.com assumes adherence to these General Conditions. Any order confirmation implies your full and complete acceptance of these general conditions of sale, without exception or reservation.
All the data provided and the recorded confirmation will constitute proof of the transaction.
You declare that you have perfect knowledge of it.
The order confirmation will constitute signature and acceptance of the operations carried out.
A summary of the information in your order and these General Conditions will be communicated to you in PDF format via the email address confirming your order.
Article 5 – Payment
The fact of validating your order implies for you the obligation to pay the price indicated.
Payment for your purchases is made by credit card using the secure Paypal and Stripe system.
The card is only debited when the order is shipped. In the event of split deliveries, only the products shipped are debited.
Article 6 – Withdrawal
In accordance with the provisions of article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay penalty.
Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to frustrate the right of withdrawal.
Return costs are your responsibility.
In the event of exercising the right of withdrawal, the designer Fanny Challier will reimburse the sums paid, within 14 days following notification of your request and via the same means of payment as that used when ordering.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:
- The provision of services fully executed before the end of the withdrawal period and whose execution has started after the express prior agreement of the consumer and express waiver of his right of withdrawal.
- The supply of goods or services whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period.
- The supply of goods made to the consumer's specifications or clearly personalized.
- The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
- The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;
- Transactions concluded at a public auction.
- The supply of digital content not provided on a material medium whose execution has begun after the express prior agreement of the consumer and express waiver of their right of withdrawal.
Article 7- Availability
Our products are offered as long as they are visible on the site ww.chenohastudio.com and while stocks last. For non-stocked products, our offers are valid subject to availability from our suppliers.
If a product is unavailable after placing your order, we will inform you by email. Your order will be automatically canceled and no bank debit will be made.
In addition, the website www.chenohastudio.com is not intended to sell its products in large quantities. Consequently, the designer Fanny Challier reserves the right to refuse orders from 100 identical items.
Article 8 – Delivery
The products are delivered to the delivery address indicated during the order process, within the time indicated on the order validation page.
In the event of a shipping delay, an email will be sent to you to inform you of a possible impact on the delivery time indicated to you.
In accordance with legal provisions, in the event of late delivery, you have the option of canceling the order under the conditions and procedures defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product we will reimburse it and the delivery costs under the conditions of article L 138-3 of the Consumer Code.
In the event of deliveries by a carrier, the designer Fanny Challier cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several appointment proposals.
Article 9 – Guarantee
All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by articles 1641 et seq. of the Civil Code. In the event of non-conformity of a product sold, it may be returned, exchanged or refunded.
All complaints, requests for exchange or refund must be made by email within 30 days of delivery.
The products must be returned to us in the condition in which you received them with all the elements (accessories, packaging, instructions, etc.). Shipping costs will be reimbursed to you on the basis of the price invoiced and return costs will be reimbursed upon presentation of supporting documents.
The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.
Article 10 – Liability
The products offered comply with current French legislation. The creator Fanny Challier cannot be held responsible in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order.
Furthermore, the designer Fanny Challier cannot be held responsible for damage resulting from improper use of the purchased product.
Finally, the creator Fanny Challier cannot be held responsible for any inconveniences or damages inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses.
Article 11 – Applicable law in the event of disputes
The language of this contract is French. These conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.
Article 12 – Intellectual property
All elements of the site www.chenohastudio.com are and remain the intellectual and exclusive property of the creator Fanny Challier. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site, whether software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of the creator Fanny Challier.
Article 13 – Personal data
The creator Fanny Challier reserves the right to collect nominative information and personal data concerning you. They are necessary to manage your order, as well as to improve the services and information we send to you.
They may also be transmitted to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.
This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.
In accordance with the law of January 6, 1978, you have the right to access, rectify and oppose personal information and personal data concerning you, directly on the website.
Article 14 – Archiving Evidence
The designer Fanny Challier will archive the purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.
The computerized records of the creator Fanny Challier will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.