Who are we ?
Our website address is: http://chenohastudio.com.
Use of personal data collected
When you leave a comment on our website, the data entered in the comment form, but also your IP address and the user agent of your browser are collected to help us detect unwanted comments.
An anonymized string created from your email address (also called a hash) may be sent to the Gravatar service to check whether you are using it. The confidentiality provisions of the Gravatar service are available here: https://automattic.com/privacy/. After validation of your comment, your profile photo will be publicly visible next to your comment.
If you leave a comment on our site, you may save your name, email address and website in cookies. This is only for your convenience so that you do not have to fill in this information if you leave another comment later. These cookies expire after one year.
If you have an account and log in to this site, a temporary cookie will be created to determine whether your browser accepts cookies. It does not contain personal data and will be deleted automatically when you close your browser.
When you log in, we will set a number of cookies to save your login information and screen preferences. The lifespan of a connection cookie is two days, that of a screen option cookie is one year. If you check “Remember me”, your login cookie will be retained for two weeks. If you log out of your account, the login cookie will be deleted.
By editing or publishing a post, an additional cookie will be stored in your browser. This cookie does not include any personal data. It simply shows the ID of the post you just edited. It expires after one day.
Content embedded from other sites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Content embedded from other sites behaves the same as if the visitor went to that other site.
Use and transmission of your personal data
Storage times for your data
If you leave a comment, the comment and its metadata are retained indefinitely. This allows subsequent comments to be automatically recognized and approved instead of leaving them in the moderation queue.
For users who register on our site (if possible), we also store the personal data indicated in their profile. All users can view, modify or delete their personal information at any time (except their username). Site managers can also view and modify this information.
The rights you have over your data
If you have an account or have left comments on the site, you can request to receive a file containing all the personal data we have about you, including that you have provided to us. You can also request the deletion of personal data concerning you. This does not take into account data stored for administrative, legal or security purposes.
Transmission of your personal data
Visitor comments may be checked using an automated spam comment detection service.
What we collect and store
During your visit to the site, we track:
- Products you've viewed: We use them to, for example, display products you've recently viewed
- Location, IP address and browser type: we use them to estimate taxes and delivery costs
- Delivery address: we will ask you to enter it to estimate the delivery costs before you place the order, and to send the order to you!
Note: you can detail your cookies policy, and link to this section from here.
When you purchase from our website, we will ask you to provide information including your name, billing address, delivery address, email address, telephone number, payment/credit card details and possibly account details such as username and password. This information will be used to:
- Sending information about your account and order
- Respond to requests, including refunds and complaints
- Payment processing and fraud prevention
- Set up your account for our store
- Comply with any legal obligations, such as calculating taxes
- Improve our store offers
- Send you marketing messages, if you choose to receive them
If you create an account, we store your name, address, email, and phone number, which will be used to pre-populate order validation for future orders.
We generally store your information for as long as we need it for the purpose for which we collect and use it, and we are not legally obligated to continue to keep it. For example, we store order information for XXX years for taxes and accounting. This includes your name, email address, and billing and shipping addresses.
We also store comments or reviews, if you choose to send them.
Who on our team has access to the data
Our team members have access to the information you provide to us. For example, store administrators and managers have access to:
- Order information such as what was purchased, when and where it should be sent, and
- Customer information such as your name, email address, and billing and shipping information.
Our team has access to this information to process orders, issue refunds and support you.
We accept payments by PayPal. When processing payments, certain data will be transmitted to PayPal, including information required for payment execution, such as the total amount or billing information.
Payments by credit card on the site are secure, they are made via the Stripe payment system. The Chenoha Studio site does not take note of your banking information at any time.
In order to ensure the security of payment by bank card, the Buyer must send Chenoha Studio the visual cryptogram (CVV) appearing on the back of the bank card used by the Buyer.
Chenoha Studio uses a secure payment tool called Stripe. Payment security is based on the authentication of the Buyer, and on the confidentiality of all data. To ensure this security, Stripe uses proven cryptography techniques and complies with the various banking regulations applicable in France.